Reporting a Claim with GNK INSURANCE

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Need to Report A Claim? 

We hope you never have to report a claim, but if you do find yourself in that situation we want the process to be as simple as possible. At GNK Insurance we are proud to champion our clients through the claims process. We will stand by our clients during this stressful period to make sure your interests are protected throughout the process. If your incident occurs during business hours the first step to Reporting a Claim is to contact your GNK Insurance Representative. We are here to serve you and to look after all the details of reporting your claim.

After Hours Service

We don’t expect all claims will happen during our regular office hours. That’s why we dedicate ourselves to providing exceptional after hours care for our clients that includes:

• All-hours access to a knowledgeable GNK insurance representative.
• Immediate attention to urgent or emergency claims.
• Service for all our insurance products including residential, commercial and automobile. We promise to kindly walk you through each step of the process and make it easy for you to report your claim. Our 24-hour emergency claims service number is: 604-731-4684.

What happens next?

One of our GNK Insurance Representatives will contact you within 24 hours to:

• Listen to the details of your claim.
• Explain our claims process and what you can expect next.
• Answer any questions you have to the best of our ability.

Steps to Take When Reporting a Property Claim

When an incident takes place on your property, we know it can be disorienting and therefore difficult to remember all the steps you should take to protect yourself from further complication.  Here’s what to do if your property has incurred damage:

1. Contact the police or fire department, if necessary.
2. Record the police occurrence number, name of the detachment, and officer's name and telephone number.
3. Report your claim - when reporting your claim during business hours, contact your GNK Insurance Representative. Outside of business hours, call our 24-hour emergency claims service at 604-731-4684.
4. Document the event by writing down what happened in as much detail as possible.
5. Document the damage - provide a list of the items that were stolen or damaged, including (if applicable):

• A description of the item.
• The make and model number.
• When and where the item was purchased.
• Approximate purchase cost.
• Proof of ownership, if possible (e.g. receipt, photo, warranty registration).

GNK is Here to Help!

Our team is proud to be your "Claims Crusaders".  If you have a claim, call a GNK Representative and we will walk you through processing the claim and ensure that your interests are protected. 

GNK Insurance has a proud history of making sure that our clients are treated fairly and equitably by insurance companies.